Terms of Service

1. Who we are

eXthus Cloud is the trading name of EXTHUS LTD (company number 17253986), Registered in England and Wales. We provide managed WordPress hosting and related services to business customers in the United Kingdom and elsewhere. Our marketing website is exthus.cloud. Account management, billing and support tickets are handled through our WHMCS client portal at portal.exthus.cloud.

2. Services

We provide managed hosting for WordPress websites, which may include storage, SSL certificates, backups, monitoring, performance support, migration assistance (where included in your plan), DNS guidance, and email-related support as described on our website and in your order confirmation.

Services are described by plan tier (for example Cloud Start, Cloud Plus, Cloud Pro) and any custom written agreement. We may improve, change or retire features where reasonable, provided core hosting for your subscribed plan continues. Beta or complimentary features may be withdrawn at any time.

3. Your account

You must provide accurate registration and billing information and keep it up to date. You are responsible for all activity under your account and for safeguarding login credentials for the client portal, hosting control interfaces, and your WordPress administration accounts.

You must be at least 18 years old and have authority to enter into these Terms on behalf of yourself or your organisation. Notify us promptly of any unauthorised access or security incident affecting your account.

4. Orders, fees and payment

Prices are shown in British pounds (GBP) unless stated otherwise. Recurring fees are billed in advance according to the billing cycle you select (for example monthly or annually). Setup fees, add-ons, domain registrations, third-party licences, or custom work may be charged separately.

Payment is due through the payment methods offered in our client portal. If payment fails or an invoice is overdue, we may suspend services after reasonable notice. You remain liable for charges accrued before suspension. We may apply interest or recovery costs permitted by law on late payments.

Price changes apply to renewals after notice where required. Promotional pricing applies only for the stated term and reverts to standard pricing on renewal unless agreed otherwise in writing.

5. Renewals, cancellation and refunds

Unless you cancel in accordance with these Terms, subscriptions renew automatically for the same billing period at then-current rates. You may cancel renewal through the client portal or by contacting us before the next billing date.

Refunds are at our discretion except where required by applicable consumer law. If you are a business customer, fees for periods already commenced are generally non-refundable. Downgrades take effect on the next renewal unless we agree an earlier date. Cancellation does not remove your obligation to pay outstanding invoices.

After termination, we may delete data after a reasonable retention period. Export your content and backups before cancellation if you need to retain them.

6. Acceptable use

You must comply with our Acceptable Use Policy. We may suspend or terminate services without refund where you breach the AUP, these Terms, or applicable law, or where continued provision would harm our network, other customers, or our reputation.

7. Your content and responsibilities

You retain ownership of your website content. You grant us the rights necessary to host, back up, transmit, and technically process your content solely to provide the services. You warrant that you have all rights needed for your content and that it does not violate law or third-party rights.

You are responsible for WordPress updates (where not included in your plan), plugin and theme choices, lawful use of visitor data, and compliance with privacy, e-commerce, and industry regulations relevant to your site. We do not provide legal, financial, or professional advice.

8. Our responsibilities and service expectations

We use reasonable skill and care to operate managed hosting suitable for business WordPress workloads. Specific uptime, response-time, or recovery targets apply only if expressly agreed in writing (for example a service level schedule). Otherwise, services are provided on a commercially reasonable efforts basis.

Planned maintenance may occur with advance notice where practicable. Emergency maintenance may be performed without notice to protect security or stability. We are not responsible for outages caused by factors outside our reasonable control, including third-party networks, DNS providers, DDoS attacks, your code or configuration, or force majeure events.

9. Backups and data

Where daily or other backups are included, they are provided as a convenience and are not guaranteed to be complete, restorable, or retained indefinitely. You should maintain your own independent backups for business-critical data. Restoration assistance may incur additional fees outside included support.

10. Support

Support scope depends on your plan and is described on our website. Support is provided in English during UK business hours unless otherwise agreed. We prioritise issues affecting service availability and security. Cosmetic or discretionary development work is not included unless quoted separately.

11. Intellectual property

We and our licensors own our website, branding, platform software, documentation, and proprietary tools. These Terms do not grant you any rights in our intellectual property except limited use needed to receive the services. Open-source software included in the stack remains subject to its respective licences.

12. Confidentiality

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect it and use it only for the purpose of the engagement, except where disclosure is required by law or to professional advisers bound by confidentiality.

13. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under applicable law.

Subject to the above, our total aggregate liability arising out of or in connection with the services in any twelve-month period is limited to the fees you paid to us for those services in that period (or the fees for the current contract term if shorter).

We are not liable for loss of profit, revenue, business, goodwill, data (except where caused by our failure to take reasonable care in backup processes expressly included in your plan), or indirect or consequential loss, whether or not foreseeable.

14. Indemnity

You will indemnify us against claims, losses, and reasonable costs arising from your content, your use of the services, breach of these Terms or the AUP, or violation of law or third-party rights, except to the extent caused by our breach of these Terms.

15. Third-party services

Your site may rely on third-party plugins, payment gateways, email providers, CDNs, or APIs. We are not responsible for third-party products or services. Separate terms apply to WHMCS, payment processors, domain registries, and other vendors you use through us or independently.

16. Term and termination

These Terms apply for the duration of your subscription and while we hold any data on your behalf. Either party may terminate where the other materially breaches and fails to remedy within a reasonable period after notice, or immediately where remedy is not possible or law permits.

On termination, access ends and data may be deleted after any post-termination retention period stated in the client portal or communicated to you. Provisions that by nature should survive (including fees owed, liability limits, indemnity, and governing law) continue to apply.

17. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also have rights under local mandatory law.

We prefer to resolve concerns informally first — please contact us with your account details so we can investigate.

18. Changes

We may update these Terms from time to time. The “Last updated” date will change when we do. Material changes will be communicated through the client portal or by email to account holders where appropriate. Continued use after the effective date constitutes acceptance.

19. Contact

Questions about these Terms: contact eXthus Cloud or use the client portal. Include your account email and domain name for faster assistance.